Bronze Package

Bronze provides unlimited remote support and services five days a week for a monthly base cost. If an on-site engineer is then required, we charge for their time spent with you. This delivers your organization a complete IT Department, taking full responsibility for your IT – supporting, resolving, and keeping you informed every step of the way, while you concentrate on doing what you do best.

• Dedicated Account Manager – Our experienced client management teams are here to ensure the smooth running of your IT infrastructure and the consistent delivery of high quality IT support.
• Set up – Getting it right from the start, we conduct a detailed service check, fixing any faults and documenting your entire network.
• Engineering Team – Smart and service obsessed, our IT engineers are quite simply the best in the business.
• Helpdesk Support – Ours is a true Helpdesk, not in name only, and is central to all our support services. It’s backed by our engineers, on hand to solve your technical issues.
• Remote Support – Proactive and reactive support by our expert qualified engineers.
• Managed Monitoring – With our award-winning remote monitoring system, we can spot and fix problems within your system before you are even aware of them.
• Ticket Management – Our dynamic management system drives our workflow, providing complete visibility.
• Reporting – We supply comprehensive monthly reports, providing 100% transparency and accountability for all our actions.