At Techpro Global Group, we are extremely proud that, we have NEVER lost a client through poor service or cost. This could be because when it comes to IT support packages we start where others stop.
Listed below are the managed support services we offer to ALL our clients, large or small, new or old. This Bronze package is so comprehensive because it matters greatly to us that every customer is well looked after.
However, we recognize that our clients’ needs are different, and so we also offer silver and gold upgrades to ensure that your specific requirements are catered for.
By getting to know your business inside out, our dedicated teams can offer strategic advice on which package is best suited to you, leaving you to focus on running your business.
Our IT Support Services give you total support and management for a fixed monthly cost. We can become your fully managed IT Department and cloud services provider and work with you to ensure the return from your technology investment is maximized.
Bronze provides unlimited remote support and services five days a week for a monthly base cost. If an on-site engineer is then required, we charge for their time spent with you.
With Silver, all remote and on-site support is covered within your fixed monthly cost, and on-site engineering is available to you five days per week within this agreement.
Gold gives you the ultimate, bespoke cover where all costs are included and our engineers are available to you 24/365 to solve any technical issues, including proactive and reactive on-site support.
- We are totally committed to providing exactly the managed IT service you require. So first we sit and listen to your IT needs, challenges and issues.
Technical Audit Service
- Our engineers conduct a comprehensive IT service check, free of charge. Any faults we find, we fix. Now we have a clean slate to start our work.
Technical It Overview
- We document your entire system, protocols, and passwords, so you know exactly where everything is operational, moving forward.
It And Cloud Road Map
- We explain exactly how our managed IT and Cloud support will help your business grow, implemented through an evolving road map. We recommend this is included in your overall business plan.
On-Going Peace of Mind
- You can focus on running your business knowing you’re benefiting from a world-class managed IT and Cloud service. And through our secure connection, we’ll probably fix any problem before you notice it!
WHAT WE OFFER
- 24/7 Support Fully Managed IT Support – Our support packages include a bespoke cover with all costs included and our engineers available to you 24/365 to solve any technical issues, including proactive and reactive on-site support.
- Pro-Active Maintenance & Monitoring – We constantly monitor both your system and the world of IT to anticipate any problems on the horizon. You will only know about these when we notify you about the issue and its solution.
- Business IT Support – We can be your complete IT Department taking full responsibility for all IT and Cloud services, supporting, resolving and keeping you fully informed through your dedicated ICT account manager.
- Temporary IT Support – ICT Solutions will cover planned or sudden absences within your own IT team through holidays, accidents or illness, providing full support where necessary to ensure no interruption to your business.
- IT Manager Support – We will provide a dedicated virtual IT Manager to ensure all legal and regulatory requirements and responsibilities are met to mitigate the risk to you and your business.
- Outsourced Helpdesk – Be assured that ICT Solutions Helpdesk is the real thing. No frustrating waits or endless options to choose, our Helpdesk is central to our support services, with skilled engineers on hand to solve your problem.
- Specialist IT Support – From wireless systems to data recovery, VOIP to firewalls, ICT Solutions expertise ensures the best in specialist IT support, including our extensive knowledge of specific platforms such as Azure for your Cloud services.
- IT Support By Sector – Because ICT Solutions is such an experienced provider of managed IT and Cloud services, we have extensive knowledge of IT issues in specific sectors, which can benefit our clients.